Desktop Scheduler

Req ID: 347392 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Scheduler to join our team in Los Angeles, California (US-CA), United States (US).

The IT Desktop Scheduler will be responsible for scheduling appointments with the user community.

**This role requires working onsite daily at our client’s facility and requires employee to be fully vaccinated on or before start date, to the extend required by applicable law.

Job Responsibilities Include: 

• Maintain both 0365 and Bookings calendars for multiple techs – scheduling appointments for client deployments and requests for those techs
• Interact with End Users to set up calendar appointments, evaluate their needs and answer additional questions
• Interact with End Users to set up appointments for asset collection, collecting equipment and evaluating workstations.
• Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs).
• Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes.
• Make travel to remote/off-site locations as requested

Basic Qualifications:

• 3+ years of experience in administrative role with computer knowledge
• Be able to lift up to 40 lbs
• Personal vehicle and ability to travel between office locations within greater Los Angeles and its surrounding areas

Additional Skills:

• Strong documentation skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and stay organized
• Proficiency with Office 365, Microsoft Outlook, and Microsoft Excel
• Knowledge of computer terminology, able to answer basic computer questions about specs
• Positive, self-motivated, and a team player with an independent and helpful demeanor
• Experience with Apple Mac OS and/or iOS
• Experience with Mobile Device Management (MDM) such as Airwatch or JAMF
• Certifications in Microsoft Office 365
• Microsoft Technology Associate certification

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $24 - $29/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.