Mobile Device/Pager Support

Req ID: 346981 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Mobile Device/Pager Support to join our team in Los Angeles, California (US-CA), United States (US).

Job Title: Telecom Customer Service Representative (CSR)

Schedule: Monday through Friday, 8:00 AM – 5:00 PM

Position Summary:

The Telecom Customer Service Representative (CSR) provides comprehensive support for corporate mobile devices and pager services. This role ensures seamless communication for staff and leadership by managing service requests, troubleshooting technical issues, coordinating with vendors, and maintaining accurate documentation.

Essential Duties & Responsibilities:

Mobile Device Management:

• Order and provision corporate cell phones for authorized staff (MDs, VPs).
• Manage FirstNet Central dashboard and Verizon Business account.
• Troubleshoot mobile device issues and provide user support.
• Configure and cancel call forwarding for corporate lines.
• Process transfers from corporate to personal accounts while maintaining compliance.
• Maintain telecom user base and remove departing employees.
• Coordinate payroll deduction and personal check forms for device billing.
• Manage telecom loaner phone inventory and documentation.
• Provide travel coverage guidance for international plans (AT\&T International Day Pass, Verizon TravelPass).
• Respond to after-hours cell phone emergencies per established guidelines.
• Ensure proper disposal of hazardous waste (e.g., batteries).

Pager Management:

• Troubleshoot pager issues and replace defective units.
• Order and manage long-range and in-house pagers via vendor portals.
• Add user numbers and update pager information in 1Call and other systems.
• Assign pager groups and maintain accurate records.
• Provide after-hours pager support as needed.

Documentation & Compliance:

• Maintain accurate records of telecom processes, forms, and reference guides.
• Ensure adherence to corporate policies for device management and billing.
• Collaborate with vendors (FirstNet AT\&T, Verizon, American Messaging) for service coordination.

Education Requirements:

• High school diploma or equivalent required.
• Associate degree or technical certification in IT, Telecommunications, or related field preferred.

Basic Requirements:

• Minimum 2 years of experience in telecom support, IT helpdesk, or related role including
• Experience with telecom systems (FirstNet, Verizon Business, SAP, 1Call)  

Skills & Competencies:

• Strong technical troubleshooting skills for mobile devices and pagers.
• Excellent organizational and documentation skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and customer service skills.

Work Environment:

• On-site role at Cedars-Sinai Medical Center.
• Standard office environment providing on-site support.

Physical Demands:

• Ability to lift and carry small telecom equipment (up to 20 lbs).
• Frequent use of computer and phone systems.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.