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TEMP Infra Design Analyst

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Date: Jan 27, 2023

Location: Madison, WI, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Site Support to join our team in Madison, WI

Roles & Responsibilities

  • Provide in-house support for End Users
  • IMAC Support
  • Able to perform the following without direct involvement from manager, senior team member, or lead
  • Provide resolutions for users for Corporate applications and hardware
  • Support resolutions for business group applications
  • Incident and Request Queue management - Ticket creation/Categorization/Prioritization
  • Ticket escalation to respective Support Group

Minimum Requirements

  • Understanding of client/server networks, protocols, common Internet services, Active Directory
  • Proven problem solving abilities

Desired Skills

  • Good communication skills, written and verbal communication and customer management experience
  • Work experience with interacting with clients / team across the World
  • Knowledge on operations/service delivery
  • Ability to identify new / additional tasks that improve employee experience
  • Good understanding of Computers and Trouble shooting skills required.
  • Ability to work in a team and provide input to solution
  • Ability to interact and work with vendors and escort them around a facility and direct the vendor as to the actions that need to be taken regarding the purpose of their visit.
  • Ability to engage and partner with functional teams to support customers and drive  speedy resolutions.

Mandatory & Technical Skills

  • Ability to troubleshoot, diagnose, and resolve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and Security
  • Ability follow, update and edit KB articles to troubleshoot, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.
  • Ability to provide smart hands support computer rooms, IDF’s, MDF’s and physical equipment such as servers, switches, routers, printers.
  • PC / Laptop installation, configuration(imaging) and Break fix
  • IMAC Request fulfilment
  • Printer/Scanners installation configuration and Break fix
    • Ability to coordinate with vendor for printer troubleshooting and issue resolution
  • Phone & Mobile devices installation configuration and break fix.
  • Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)
  • Snow queue management (review queue, self-assignment of tickets, assign tickets, ticket closures)
  • Mounting & Un-mounting Hardware’s in data center (Switch, Routers, Servers, etc..)
  • IDF/MDF daily health check and maintaining data center health check list register.
  • Ability to lead small initiatives or workstreams impacting less than 20 customers.
  • Ability to identify new tasks that need to be executed for support or operations and work with management for execution
  • Software installation at PC level.
  • Software installation at Server level
  • Read, Write and Speak local language.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Madison

Job Segment: Cloud, Consulting, Network, Telecom, Telecommunications, Technology