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Desktop Support Engineer

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Date: Sep 10, 2022

Location: Madrid, MD, ES

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

In that role, they will:

  • Support the delivery of a Managed Service.
  • Working on client site taking direction and instruction from the Service Provider.
  • Reporting directly to a Regional Team Leader.
  • Undertaking specific tasks to a defined scope.
  • Ensuring adherence to process and Managed Service provider Standards.

Job Description

Responsibilities of the role:

  • Company representative in a customer facing environment for both Banking staff and VIP
  • Excellent communication skills verbal written and listening.
  • Calm and efficient in a busy times sensitive environment.
  • To ensure adherence and escalation within well-defined Services parameters.
  • Demonstrate best practice implementation for all IT related enquiries and provide L2 onsite support.

Experience and skills required (4-5 bullet points here)

  • 2-4 Years’ experience in a similar role.
  • O365
  • W10
  • MAC Support (JAMF)
  • LCM
  • Active Directory
  • Service Now
  • Attention to detail
  • Prompt with good time management skills
  • An enthusiastic team member
  • Collaborative
  • Unafraid of work and receptive to training and instruction.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance. 


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