BPO Team Lead

NTT DATA, Inc. currently seeks a “BPO Team Lead” to join our team in Quezon City.

Supervises team ensuring highest quality of service is provided to clients.

Monitors performance of team and reports results and issues to higher-level leadership.

Assists team with escalated client or account issues.

Manages the hiring, staffing and maintains a diverse and effective workforce.

Responsible for career development / planning, performance and pay discussions of team members.

Interacts with clients and internal departments to resolve issues.

Leads staff to complete assignments using established guidelines, policies, and procedures.

Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.

Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.

Compiles and analyzes data to identify trends for root cause analysis

Skills Required

Good communication skills.

Good client service skills and leadership capabilities.

Basic knowledge, understanding and application of project management principles and methodologies.

Good analytical / problem solving skills.

Basic budgeting, business financial and P&L skills

Previous insurance industry experience that required knowledge of Life insurance and Annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claim

Amenable to work in Eastwood, Quezon City