BPO Customer Care Associate

Roles & Responsibilities :

• These individuals have a working knowledge of one technical skill.

• They work on routine and non routine matters.

• They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance. • They may regularly interact with customers and first line management.

• Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.

• Ensures accurate and timely completion of transactions to meet or exceed client SLAs.

• Works on preparation of SOPs / process transitions.

• Typically requires 1-2 years relevant experience.

• High School Diploma or equivalent.

• Demonstrated computer skills.

• Solid communication skills.

• Solid customer service skills.

• Demonstrated attention to detail, time management and organizational skills. 

Working Conditions

• Ability to physically perform general office requirements.

• Must be able to perform essential responsibilities with or without reasonable accommodations. 

• Provide Customer Service. Answer avergae of 25 calls per day.