Industry Consulting Senior Consultant

"Experience into Production Support
Experience into deployment tools such as JBoss, Tomcat, Apache.
Hands-on experience into SQL queries.
Knowledge of monitoring tools such as Site 24x7, Idera.

Hands-on experience on ticketing tools (Jira / Freshdesk).

Experience in Incident Management, Change Management, and Problem Management.

Hands-on experience into Windows and Linux and application support and knowledge deployment installations
Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
Prioritize workload, providing timely and accurate resolutions.
Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs.
Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in a timely manner.
Coordinate with the Application Development Team and ensure testing is completed and successful deployment.

Finastra products experience