Process and Comm Training Analyst

• Facilitates multi-week new hire training for Call Center Associates (Academies) 
• Performs analysis to understand client transactions in order to create process improvements.
• Reviews and standardizes content as well as tailors material for specific situation.
• Creates content for high-end (difficult/complex) topics.
• Conducts/facilitates training on high-end (difficult/complex) topics.
• Acts as consultant for respective service lines.
• Leads development, design, delivery, evaluation, and management of training programs for the respective service line.
• Participate in project transitions such as product launches.
• Prepares training material and transition documents for new processes, accounts & clients programs for the respective service line.
• May mentor a group of junior trainers.

This is a BPO Process & Communication Trainer for Insurance TPA.