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Process and Communication Training Specialist

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Date: Jul 30, 2019

Location: Manila, QUE, PH

Company: NTT DATA Services

Req ID: 55134 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Process and Communication Training Specialist to join our team in Manila, Quezon (PH-QUE), Philippines (PH).



In these roles you will be responsible for:

  • Liaises with multiple stakeholders (HR, facilities) and service lines SPOCs
  • Showcases operational leadership
  • Acts as a highly skilled specialist in one or more areas. Integrates departmental issues and how related areas interact to achieve results.
  • Provides front-line supervision to training team
  • Acts as consultants by advising relevant programs for the target audience and identifying the right target audience (attendees).
  • Achieves Learning targets and SLAs
  • Analyzes training program effectiveness
  • Achieves and maintains Facilitation (trainer) and Program (Content) quality
  • Resolves problems requiring broad-based analysis.

Requirements for this role include:

  • Provides guidance and direction to team of training supervisors who are responsible to oversee the day-to-day trainings
  • Develops  Improves efficiency, quality and service of ongoing work
  • Presents problem analysis and recommends solutions in a creative and logical manner.
  • Makes an active contribution to Transitions & Deal engagements


  • Ability to communicate (oral/written) effectively to exchange information with our client.
  • Graduate with English as a compulsory subject

***Required schedule availability for this position is Monday-Friday (00:00am to 00:00pm EST).  The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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