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IT Desktop Supporter

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Date: Jul 31, 2022

Location: Masate, MI, IT

Company: NTT DATA Services


 

IT Desktop Supporter

Italy, Masate

Competitive Salary

 

Overview

NTT DATA Services currently seeks an IT Desktop Supporter to join their team working on client site. The Engineer is responsible for L2 technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

 

Role Responsibilities

  • Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
  • Install, maintain and optimise desktop /notebook configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repair services.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  • Instructs users in the operation and maintenance of the system.

 

Key Skills

  • Excellent customer service skills
  • Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops.
  • Experience troubleshooting Windows in an Enterprise environment is a must.
  • Deep knowledge of COTS Software including Microsoft Office 2010 and 2016, Office 365, Adobe Acrobat. Customer uses Golden Image and tech will be expected to troubleshoot the OS/App environment completely.
  • Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
  • Understanding of PC Reimaging processes and procedures, and experience with annual refresh programs.
  • Strong professional, interpersonal, communication and multi-tasking skills and the ability to work well within a team environment

 

Desirable Skills

  • MAC Support (JAMF)

 

 

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

 

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible
business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

Equal opportunities
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

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