Share this Job

ITSM Process Advisor

Apply now »

Date: Sep 30, 2022

Location: McLean, VA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Infrastructure Program Manager to join our team McLean, VA

Overview:

 

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

 

We are currently seeking an ITSM Process SME to join our team in Falls Church, VA.

 

As an ITSM SME, you will be part of a collaborative and agile team that supports and builds modern, standards-based responsive web applications & systems for mission-critical IT solutions. THE ITSM SME will serve as the primary POC for the ITSM Process Implementation & Governance. Alongside your technical vision, you’ll provide expert input on solution design, resource estimating, and pricing. You’ll help us envision & implement federal IT solutions that meet or exceed customer needs.

This position is contingent upon contract award.

 

Duties and Tasks:

  • Enable digital transformation through proactive analysis and application of digital technologies.
  • Drive innovation and optimization in business process re-engineering, data analytics and organizational change management.
  • Maximize process efficiency and staff productivity through process automation and reduction of manual labor. Enable business owners to focus on business problems not manual work.
  • Minimize the operations and maintenance (O&M) cost by utilizing central platforms and architectures reducing the workload.
  • Accelerate the pace of digital portfolio modernization with well-defined engineering and ITSM processes to streamline customer engagement and innovation ingestion.
  • Support and maintain the DCP, improving stakeholder engagement and increasing knowledge sharing and collaboration.
  • Support IT Strategy by providing technical consultation, conducting on-demand Analyses of Alternatives, and building Minimal Viable Products (MVPs) to support business needs.
  • Establish IT best practices, reusable components, and accelerators to increase velocity and quality of the implementation activities.
  • Prepare and conduct DSC portfolio rationalization activities to constantly improve technology vision, capabilities, and priorities and gain expertise on industry standard software and systems.
  • Additional responsibilities as assigned by management.

 

Minimum Requirements:

  • Minimum of 10 years of hands-on Systems Engineer/Architecture experience in Enterprise level environment.
  • ITIL v3/4 expert certification
  • 4 years'  experience supporting government clients (Federal/S&L)
  • 8 years' experience managing ITSM engagements using ITIL processes.
  • Must be a US citizen or Green Card Holder.

 

Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

 

Preferred Qualifications:

  • Graduate degree is preferred.
  • Expert understanding of ITIL processes and principals.
  • Demonstrated ability in Strategic Planning, Risk management, and process improvement.
  • Well versed in planning implementing IT Service Management, ITIL, and ISO 20000: 2018

 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Job Segment: Cloud, Consulting, Business Process, Change Management, Technology, Management