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IT Operations Manager

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Date: Sep 30, 2022

Location: McLean, VA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Operations Manager to join our team in McLean, Virginia (US-VA), United States (US).


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services is currently looking for an Operations Manager to join our team in Falls Church, VA.


The Operations Manager will lead the management of all program IT Infrastructure, modernization strategy, plans, and implementation efforts. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end-user. Manages the deployment, management, maintenance, optimization of internal and cross-functional processes related all IT Infrastructure. Monitors technology trends such as emerging standards for new technology opportunities.



In this role you will be responsible for:

  • Providing supervision and technical leadership to the team
  • Managing, directing and supporting Operations Infrastructure staff with a focus on team leadership, operational excellence, and continuous improvement
  • Working with the PMO to track and manage staff, and budget on a monthly/quarterly basis
  • Managing training and development plans for direct reports
  • Performing yearly employee progress reviews
  • Adhering to Program wide as well as directives with regards to subk management, and account growth
  • Additional responsibilities as assigned by management


Minimum Experience:

  • Bachelor’s degree in related field
  • ITIL v3/4 foundations (Intermediate Preferred)
  • Minimum 5 years of experience working in a multi-tiered enterprise, managing teams supporting server and applications architecture, systems integration, network (LAN/WAN/VoIP/VTC), DR/COOP, Cloud
  • Must be a US citizen or Green Card Holder.


Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.


Preferred Qualifications:

  • Experience in web infrastructure design and operations
  • Experience supporting MS Azure or AWS
  • Possess high aptitude for problem solving and troubleshooting.
  • Service Desk Management experience for Tier 1/2/3 using ServiceNow.
  • Deployment of security patches using BigFix, SCCM. WSUS


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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