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Systems Management Lead

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Date: Sep 30, 2022

Location: McLean, VA, US

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.</p> <p>We are currently seeking a Infrastructure Program Manager to join our team McLean, VA



At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.


Duties and Tasks:


  • Lead / participate in working groups and technical exchange meetings with customers and stakeholders to drive out need statements, requirements, and use cases
  • Resolve conflicts between teams competing for limited testing resources
  • Decompose requirements, use cases, and need statements into epics and features with clearly defined acceptance criteria that will be assigned to agile development teams
  • Excellent technical knowledge of IT infrastructure systems.
  • Become a subject matter expert (SME) of the existing system such that you can communicate the system's features, architecture, roadmap, and limitations to a variety of audiences.
  • Understanding of security best practices
  • Prepare presentations and videos for customer and stakeholder forums
  • Ability to capture technical detail and be extremely thorough.
  • Communicate architectural decisions, plans, goals, and strategies to executive management
  • Update program documentation as needed.
  • Additional responsibilities as assigned by management


Minimum Requirements:

  • Minimum of 8 years of experience managing a client's infrastructure (operations, security, Cloud, Service Desk).
  • 4 years' experience supporting Public Sector clients (Federal/ S&L)
  • ITIL v3/4 Foundations certification
  • Must be a US Citizen or Green Card Holder.


Preferred Qualifications:

  • Expert working knowledge and experience on MS Windows, Linux, VMware
  • Advanced knowledge of Active Directory, DNS & DHCP, MIM
  • Advanced knowledge on Patch Mgmt. tool SCCM, BigFix
  • Advanced Knowledge in Operating system installation & troubleshooting
  • Advanced Knowledge in Active Directory, Group Policy and Replication
  • Preparing Root Cause Analysis (RCA) & Major Incident Report (MIR)
  • Knowledge on Antivirus management for OS


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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