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Date: Jan 18, 2018

Location: Mchenry, IL, US

Company: NTT DATA Services

Req ID: 13000 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Field Tech Senior Associate to join our team in Mchenry, Illinois (US-IL), United States (US).



Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

- Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.

- Installs, maintains and optimizes desktop /notebook configurations at customer sites.

- Diagnoses and resolves product performance problems.

- Performs maintenance and repair services.

- Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

- Instructs customers in the operation and maintenance of the system. 

- Provides support for voice and data hardware and software at the desktop level.

- This includes trouble calls, installations, and add/changes/deletes for both desktop and telecommunication equipment. 

Maintains and updates all desktop and phone equipment logs, records, and databases as required.

Utilizes the Help Desk software to document all assignments.  

Acquires and maintains in-depth knowledge to continually and effectively support desktop and telecom hardware and software applications.

- Recommends and implements operational improvements in keeping with current technology trends and established architecture. 

- Participates in the evaluation of new or emerging technologies. 

Exhibits effective verbal and written communication skills when dealing with customers.

- Demonstrates ability to establish and maintain working relationships with customers and peers.

Telephone Job tasks including, Installs, troubleshoots, repairs, moves telecommunications equipment, maintains Inventory records, responsible for vendor replacements and assists with programming telecommunications applications including phone system, voicemail, and others.


Basic Qualifications:

- 2+ years of desktop support experience 


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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