Desktop Support Engineer

Req ID: 290690 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Engineer to join our team in Melbourne, Victoria (AU-VIC), Australia (AU).

Role Responsibilities:

• Acts as a primary POC for a site for client
• Be a contributing member of the EUC Team providing support to End Users in a Client Environment.
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Involved with IMAC-D ( Install, Move, Add, Change & Decommission / Disposal) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. This will be physical movement of assets as well as on Database in the system.
• Learn new and emerging technologies as needed, guided by business requirements

Requirements and Preferences : -

• 1+ year of experience in Computer Software and hardware troubleshooting, Windows operating system as Field Tech (Desktop or Deskside Support).
• Good understanding of ITL Framework is a must
• Experience in using ITSM Tools like Service Now, Remedy etc
• Good Communication Skills ( Written & Spoken ) in English
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel including overnight domestic trips will be required

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.