BPO Customer Care Representative (Retail/Rewards Points Account) - Eastwood Cyber Park

Req ID: 351057 

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in the possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked! 

• HMO Benefits
• Employee Assistance Program
• Paid Vacation Leaves (VLs) and Sick Leaves (SLs)
• Yearly Appraisal
• Career Growth Opportunities
• Rewards and Recognition programs
• Referral Incentives
• Internal career advancement opportunities

Position Overview:

As a Customer Service Representative, you will be responsible to provide telephonic support to Shareholders, their representatives, and the investment community. Our Customer Service Representatives will ensure all activities, including those that contribute to the satisfaction of customers, are met.

• Position: Customer Service Representative
• Position Status: On Site (Eastwood Cyberpark, Quezon City)
• Hours of Work: Monday – Sunday 8pm- 12pm Manila Time (rotating shift hours apply)
                                                                  

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. 
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Minimum 1 year experience in BPO Industry with a demonstrated passion for customer satisfaction excellence.
• Strong and developed communication skills.
• Excellent command of English and professional telephone manner and literacy required.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Must have flexibility and willingness to move between various shifts, available to work in a 24/7 Environment
• Working knowledge of PCs, and strong keyboarding skills.
• Demonstrated ability to implement change efforts.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Amenable to work in Eastwood Libis, Quezon City.

Inclusion. Belonging.

Unleashing the power of being unique.

At NTT DATA what you do matters. Because here YOU can.