SAP BASIS Team Lead

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP BASIS Team Lead to join our team in Mexican Republic, México (MX-MEX), Mexico (MX).

                       
Job Description - SAP S/4HANA BASIS Consultant

Day to Day job Duties: (what this person will do on a daily/weekly basis) 

•    The following activities define an SAP TLO's basic work profile:
•    Manage and act on all ticket types for the assigned customer, in a timely fashion
•    Keep tickets updated at all times
•    Join customer facing meetings and provide updates
•    Maintain Technical documentation (e.g., RunBooks)
•    Plan upcoming work, maintenance activities with customer
•    Raise awareness to customer about product version availability and propose upgrade as appropriate
•    Keep customer systems up-to-date with security notes
•    Provide EWA and Capacity Planning Summary Quarterly
•    Engage in Annual DR Tests and collaborate
•    Raise awareness to team, Delivery Manager, and CDM about any work that may be considered Out of Scope
•    Engage CDM for any additional work that has the potential for revenue growth
•    Keep Manger informed about the state of customer in regular touchpoints
•    Make Manager aware of any escalations immediately 
•    Follow appropriate guidelines to engage Incident Management Team in times of P1 issues
•    Collaborate ideas with colleagues, participate in technical discussions with team to find solutions
•    Work closely with offshore team on non-ITAR customers by transitioning work whenever possible
•    When taking time off, ensure coverage by engaging backup TLO and Team Manager to inform them of all ongoing  and upcoming activities
•    Attend team meetings
•    Assist team members with their growth and training
•    Support our clients as SAP basis expert with thorough understanding of the latest SAP technology, tools, and architecture
•    Identify, assesses, and solves complex SAP technology problems
•    Perform system-wide analysis regarding the allocation of enterprise application technology and performance
•    Develop analysis of technology architecture design in coordination with designers, architects, developers, and business analysts
•    Assist in creating and modifying strategies, resolve problems and document issues and resolutions
•    Ability to communicate technical issues, plans and solutions from both a business perspective and a technical perspective providing pros and cons for recommended solutions
•    Manages small-medium sized teams and/or work efforts at a client
•    Provide production support for implemented SAP S/4HANA Solution
•    Perform HANA and BASIS support on SAP S/4HANA and provide issue resolutions for customer reported problems
•    Perform testing for solutions delivered by the BASIS teams
•    Follow approved processes and executes tasks (support and monitoring)
•    Understanding of functionality and expected solution and resolutions
•    Interface with software package vendor and other module consultants for issue resolution regarding standard functionality, technical solution
•    Must possess a broad knowledge of all SAP applications, particularly touchpoints and integrations between different SAP modules and interfaces
•    Perform root cause analysis, solution identification and implementation and be responsible for solution quality and SLA Adherence for issues handled
•    
 Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)
•    Requires +10 years of experience in SAP S/4 HANA and SAP ECC Basis experience
•    1 SAP implementation full life-cycle experience
•    Bilingual English/Spanish
 
Travel:  This position requires someone who can travel at least 80%.  . 
Degree: Bachelors in Computer Science or equivalent work experience

Nice to Have; (But not a must)
•    SAP Activate knowledge, training and/or SAP certification

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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