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Senior Experience Architect

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Date: Jun 17, 2022

Location: Mexico City, MEX, MX

Company: NTT DATA Services

Req ID: 194661 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Experience Architect to join our team in Mexico City, México (MX-MEX), Mexico (MX).


How You’ll Help Us:

As a Senior Experience Architect, you will become part of our growing Customer Experience practice, helping NTT DATA create best-in-class digital customer, employee and user experiences.


You will support initiatives, small and large, defining cross-channel experience strategies and user experience designs that embrace the intersection of people, process, business and technology.


You’ll ensure customer, end user, and employee needs translate into the design decisions you make in the digital service experiences that NTT DATA creates.


You’ll do this with a group of visual designers, strategists, UI developers and analytics peers, all who believe the best work comes from collaboration, is driven by strategy, and is always ethically-minded.


Our employee culture is built on learning and growth, transparency and empathy. We hope you’ll join us to help shape it more.


Why The Role Is Important:

Our CX Architects are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive and impactful. Through the work of CX Architects, we’ve observed doctors to understand how voice-based support can help them be more efficient and focus on their patients, we’ve interviewed bank employees and customers to define what the ideal “bank of the future” should be, and we’ve done ride-alongs with truckers to understand their jobs and define how a mobile app will help them manage inventory and service customers better.


Once You Are Here, You Will:

  • Conduct qualitative and quantitative customer research to inform design decisions
  • Develop meaningful profiles and personas
  • Create user flows, use case diagrams and scenarios to illustrate how users will interact with a digital system and experience
  • Map current and future omni-channel customer journeys to help establish what good looks like
  • Document user experience requirements and user needs to inform technology decisions and functionality
  • Create wireframes and prototypes to illustrate optimal layout and priorities based on user needs and tasks
  • Collaborate with strategy leads, visual designers and UI developers on ensuring final assets comply with UX best practices and user needs 



  • Strong portfolio of research and UX design, including:
    • Early concepts, wireframes and prototypes
    • User research, findings and recommendations
    • Personas and journey maps
    • Responsive web and mobile app design
    • Case studies describing UX methodology
  • Ability to demonstrate your process, present your work, and articulate your design decisions to stakeholders
  • Ability to work in a collaborative team, publicly white-boarding, and working directly with cross-functional partners to identify a UX strategy
  • Experience conducting usability testing, 1:1 user interviews, ride-alongs or other user research and analyzing the data to identify UX recommendations
  • Experience independently driving the design review cycle and closing on design requirements
  • Experience with accessible design
  • Familiarity with common design and collaboration tools such as Sketch, Adobe XD, Figma, Axure, Miro, etc.
  • Experience leading a team of visual designers and UI developers on ensuring final assets comply with UX best practices and meet user and business needs.
  • Bachelor’s and/or graduate degree in User Experience, Experience Design, Interaction Design, HCI, other relevant degree or equivalent professional experience

Basic Qualifications:

  • 5+ years of work experience as a UX designer/Experience Architect
  • Portfolio demonstrating examples of work in UX


Ideal Mindset:

  • Human-centered: You understand human-centered design philosophy and best practices 
  • A Practical Creative: You enjoy solving complex problems creatively but you are practical in your solutions, realizing the many constraints that may impede the “ideal”
  • Flexible Work Style: You work equally well in a participatory, team-based environment as well as needing to work autonomously


Applications should include resume and portfolio of work


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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