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Field Tech Services Engineer

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Date: Jan 13, 2019

Location: Mexico City, MEX, MX

Company: NTT DATA Services

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Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide

Coordinates with Client End User on expectations and availability to conduct Managed Client Services.

Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.

Identifies potential issues that could adversely impact End User experience and follows through on action steps.

Strives to meet all Client SLAs & Customer Satisfaction Goals.

Escalate to Field Services Tower Lead on issues that impact a Client End User and/or entire operation at a given site

When required – provides onsite shadowing to Dell Program Field Service Team.

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Job Segment: User Experience, Technical Support, Technology