Senior Production Support Engineer

Req ID: 353393 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Production Support Engineer to join our team in Mexico City, México (MX-MEX), Mexico (MX).

Senior Production Support Engineer

About the Role

We are seeking a Senior Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience.

Key Responsibilities

• Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
• Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
• Provide customer-focused support, ensuring timely communication and resolution of incidents.
• Review existing systems and propose/implement enhancements for scalability and reliability.
• Perform root cause analysis and recommend break-fix solutions for code and database issues.
• Collaborate with cross-functional teams including business, risk, and IT stakeholders.
• Participate in on-call rotations and provide support during off-hours/weekends as needed.
• Document incidents, resolutions, and system changes for knowledge base and audit purposes.

Mandatory Experience

• 5+ years experience in .NET Production application support.
• 3+ years experience with ETL tools such as Informatica or Microsoft SSIS.
• 1+ year experience with AWS cloud services.

Required Skills

• Strong expertise in .NET and ETL tools (Informatica or SSIS).
• Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML.
• Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability.
• Skilled in query performance optimization and database tuning.
• Experience in upgrading, configuring, and debugging existing systems.
• Strong problem-solving skills for triaging complex issues and handling escalations.
• Familiarity with modern data security and privacy practices.
• Excellent communication skills and ability to work across diverse teams.
• Process-oriented mindset with adaptability to change.
• Commitment to SLA adherence and delivering high-quality customer support.
• Willingness to provide after-hours and weekend support when required.
• Strong organizational and time management skills.
• High integrity in handling confidential information.

Nice to Have

• Knowledge of the Insurance industry is a plus.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.