Systems Support Senior Analyst

Req ID: 360018 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Support Senior Analyst to join our team in Mexico City, México (MX-MEX), Mexico (MX).

Location:
Onsite, full‑time – Mexico City, MX
Preferred proximity to Polanco and nearby districts.

 Role Overview

Participate from day one in the facility build‑out (rack‑and‑stack, basic setup).
Provide ongoing hands‑on desktop and local connectivity support.
Work closely with central NOC/engineering teams, who retain ownership of monitoring and advanced management.

Key Responsibilities

Build & Implementation

• Assist with rack‑and‑stack of IT equipment (servers, switches, firewalls, APs) under remote engineering guidance.
• Support initial site setup and basic connectivity checks for:access switches (likely Cisco or successor platform), wireless infrastructure (historically Juniper or similar).
• Basic firewall/perimeter gear (Level 1 tasks only).

 Desktop Support & Onboarding

• Image and configure Windows desktops/laptops per Circle K’s standard desktop build.
• Handle new hire onboarding:
• Prepare and issue devices.
• Perform standard user setup and configuration.
• Provide Level 1 troubleshooting for: Hardware, OS, and standard corporate applications.
• Printers and common peripherals.

Local Connectivity & Wireless

• Troubleshoot basic LAN/WLAN issues for end‑users (wired and wireless).
• Validate ports/VLANs and escalate configuration changes to central teams.
• Perform basic wireless troubleshooting (signal/SSID/access issues) and escalate complex issues.

Operations & Coordination

• Work onsite 8x5 during local business hours; support occasional overtime as needed.
• Cross‑train with the second onsite technician to ensure coverage during absences.
• Log incidents and requests in the agreed ticketing/ITSM system.
• Collaborate with:Central NOC/infrastructure teams, local business leadership and service delivery managers.Requirements

 Experience & Technical Skills

• 1–3 years in desktop support, IT field services, or similar onsite support role.
• Strong hands‑on experience with:Windows desktop/laptop install, configuration, and troubleshooting.
• Basic networking concepts: IP, DNS, DHCP, VLAN basics.
• Wi‑Fi connectivity troubleshooting from the user side.
• Ability to: Safely rack and stack standard IT equipment.
• Follow runbooks/procedures from remote engineers.

 Nice to Have

• Exposure to Cisco switching and enterprise wireless (e.g., Juniper).
• Experience in a large corporate or managed services environment.

 Soft Skills

• Strong customer service mindset and professional onsite demeanor.
• Clear verbal and written communication (with local leadership and remote teams).
• Reliable, punctual, and comfortable acting as the onsite face of IT.
• Willingness to learn and cross‑train to ensure redundancy between the two roles.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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