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Enterprise Architect SCCM

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Date: Jun 22, 2022

Location: Mexico-RM, MEX, MX

Company: NTT DATA Services

Req ID: 159571 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Enterprise Architect SCCM to join our team in Mexico-RM, México (MX-MEX), Mexico (MX).

Roles and Responsibilities

  • Discovery and identification of problematic/underperforming workplace devices, systems, and workflows leveraging analytical tools, incident data, and end-user feedback
  • Continuously measures and improves the client endpoint environment through business, operational, and user experience metrics
  • Identifies, defines, tests, deploys, and manages service improvement and automation initiatives for client’s endpoint devices leveraging multiple toolsets or scripts.
  • Continuously work on the development of automation and self-healing to improve overall operational health and stability
  • Builds and develops custom reports leveraging SQL Reporting and customized dashboarding to create end-user analytics reports that drive additional insights
  • Enabling and enhancing Existing Service Desk L1, L1.5 Support, and Field Services by reducing volume and Time to Resolution through the use of the tools
  • Working with NTT or client support teams for Desktop engineering, application support, Virtual Desktop teams, Networking, and Storage teams based on issues identified
  • Integration with other analytics platforms to turn data into knowledge and recommended actions
  • Leads technical team meetings with Desktop Engineering, Service Desk/ Field Services leads, and Application teams (as appropriate).
  • Hosts governance meetings to discuss access and changes to the infrastructure, rights, version upgrades patches, etc.
  • Reviews actionable recommendations, discuss the status of previous proposals, and measures impact

Basic Qualifications

  • 10+ years of experience in End-User computing space
  • action items and outcomes
  • 5+years of experience in Desktop Engineering processes and procedures, including management and administration of platforms such as SCCM
  • 5+ years of experience Experience with Microsoft SQL, building complex queries, and reports
  • 1+ years experience with Agile Program Management and utilizing DevOps principles to drive

 

Skills Requirements

  • In-depth knowledge of configuration management principles and best practices. 
  • Ability to identify, define, manage and control configuration
  • Strong in troubleshooting Windows server/client and Networking issues, server-side as well as a client-side application issue   
  • Able to develop custom scripts using VBS, PowerShell, and/or Python
  • Experience with Windows Server administration, including Active Directory, domains, and group policies
  • Previous experience with data dashboarding tools like PowerBI, Tableau, or Numerify
  • Strong verbal communication, comprehension, and technical writing skills
  • Excellent client handling skills

Nice To Have Skills:

  • Previous experience with Windows Analytics
  • Previous experience with implementation and administration of Lakeside Systrack, 1E Tachyon, or NextThink
  • Previous experience with Microsoft Power Automate or similar orchestration tool

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


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