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ServiceNow Administrator

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Date: May 30, 2021

Location: Mexico, MEX, MX

Company: NTT DATA Services

Req ID: 110783 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Administrator to join our team in Mexico, México (MX-MEX), Mexico (MX).

- Responsible for Upgrades and update set movements to higher environments - First point of contact to address reported issues with the operation of the ServiceNow platform. - Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform. - Adheres to existing platform governance process for support, maintenance and agreed SLAs. - Monitor work queue and work with teams to resolve support issues in the ServiceNow platform. - Monitor Health, usage and overall compliance of ServiceNow and its applications. - Create reports and dashboards as required and schedule reports for distribution as needed. - Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds. - Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required. - Participating proactively in daily standup meetings, story grooming sessions, team retrospectives. Also suggesting and implementing improvements. - Ensure adherence to quality standards and attainment of project deliverables

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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