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BPO Metrics & Reporting Analyst

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Date: Sep 12, 2022

Location: Raleigh, NC, US

Company: NTT DATA Services

Req ID: 187066 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Metrics & Reporting Analyst to join our team in Raleigh, North Carolina (US-NC), United States (US).

In this role you will be responsible for:

  • Acting as a lead on data mining and reporting projects
  • Maintaining, analyzing, and interpreting and reporting Healthcare Payer data
  • Continuously monitoring, identifying, and implementing the best practices, new tools, and methods in the field of metrics and reporting
  • Creating and implementing executive level reporting strategies
  • Aligning multiple organizations around difficult or complex solutions and issues in the field of metrics and reporting
  • Applying a broad knowledge of application programming processes and procedures to the completion of complex assignments
  • Focusing on systems architecture for global development
  • Providing advanced research, analytical, problem-solving, and process improvement skills
  • Pulling data to develop recurring or one-time reports
  • Maintaining databases, spreadsheets and other tools used in data analysis
  • Locating and fixing errors in reports
  • Creating and delivering management dashboards and canned reports to support routine management oversight of business processes to ensure critical insight into exceptions and deliverables
  • Leading large-scale projects
  • Leading others on cross-functional projects outside of their own department
  • Ensuring the highest level of support and communication is provided in an efficient and courteous manner to client, including active involvement in deliverable outputs (when necessary)
  • Maintaining professional and trusting client relationships
  • Effectively addressing critical client issues and escalations
  • Effectively collaborating with BPO Operations Leaders, NTT Leaders to meet/exceed deliverables
  • Identifying, recommending, and implementing process improvements to increase efficiency, client service levels and financial results
  • Providing direction to less experienced team members and/or cross-training


Requirements for this role include:

  • Typically requires 7- 10 years relevant experience ( Healthcare preferred)
  • Advanced understanding of how metrics and reporting support business needs
  • Strong business acumen and capable of developing sophisticated contextual analysis that influences executive leadership team level decisions
  • Proficient in SQL scripting
  • Hands on experience with data analytics tool and technologies like SAS, Tableau, Pl/SQL developer and SQL Server Management Studio
  • Proficient with data warehousing concepts and transactional databases like Oracle, SQL Server and Teradata
  • Some experience overseeing and collaborating with team members that are both on site and remote
  • Advanced client service skills and leadership capabilities
  • Advanced analytical, business financial and P&L skills
  • Excellent organizational and time management skills



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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