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Desktop Support / Field Service Support

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Date: Apr 1, 2021

Location: Minneapolis, MN, US

Company: NTT DATA Services

Req ID: 115137 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support / Field Service Support to join our team in Minneapolis, Minnesota (US-MN), United States (US).






The Desktop Support  will be responsible for performing various managed client services for a strategic customer. These services include:  Windows, IMAC, Break Fix, Desk Side Support, etc.  This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position working with an NTT DATA Team.


Role Responsibilities:

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
  • Windows and MacOS, troubleshooting, diagnosing, imaging/deployment and software installation.
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)
  • Diagnoses and resolves product performance problems, Access Points, printers
  • Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
  • Instructs customers in the operation and maintenance of basic Windows/Mac OS

Required Skills:

  • 1+ years desktop/technical Windows and MAC support experience
  • 1+ years of break/fix experience (Windows)

Desired Skills: 

  • ServiceNow ticketing system (or similar ticketing system)
  • Office 365 support
  • MacOS, troubleshooting, diagnosing, imaging/deployment and software installation
  • JAMF (would be a plus)or similar experience with software deployment including:
  • Remote support – tools Dameware and or similar tools
  • Installation/Troubleshooting of Software/Hardware




About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Minneapolis

Job Segment: Consulting, Cloud, Technical Support, Technology