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Devops L3 Production Support Specialist (Bilingual French & English)

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Date: Nov 1, 2022

Location: Montreal, QC, CA

Company: NTT DATA Services

Req ID: 214850 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.


We are currently seeking a Devops L3 Production Support Specialist (Bilingual French & English) to join our team in Montreal, Quebec (CA-QC), Canada (CA).


This position is a bilingual Level 3 support role with global responsibility for managing and providing support.  On-call coverage will be required to handle production escalations after hours.  The candidate must be able to communicate in both French and English.


Job Responsibilities Include:

  • Production Management for Kafka on Kubernetes and MQ plants
  • Deep-diving into complex troubleshoots, implementing changes, and serving as an escalation point for the Level 2 teams.
  • Creating and maintaining best practices/policies and ensuring that they are followed.
  • Work with external vendors and internal project managers to develop the execution for changes.
  • Participate in the weekly review meetings and actively engage with various engineering teams to review the infrastructure.
  • Actively participate in the weekly change meetings to explain changes and answer any questions from the change board.
  • Incident and Problem management
  • Built automation to replace manual tasks with tools.
  • Built tools to enable self-service operations by application users and L1/L2 staff to reduce the overhead involved in day-to-day operations.


Basic Qualifications:

  • 3+ Years of experience in Linux/Unix System Administration
  • 3+ Years of experience in Python scripting
  • 3+ Years of experience with Kafka
  • Good knowledge of Linux OS
  • Good knowledge of JVM
  • Strong team spirit and relationship management skills, customer focused
  • Excellent communication and interpersonal skills
  • Strong organizational skills and the ability to manage multiple tasks and high-pressure situations for outage handling, management or resolution
  • Willingness to take ownership and accountability to execute and deliver on goals; strong commitment to high-quality standards
  • Knowledge of French and English


Preferred Skills: 

  • Experience with Kubernetes
  • Experience with Ansible
  • Strong understanding of ITIL
  • Understanding of data services with past experiences in one or more supported technologies
  • Understanding of data caching products such as Redis and Gemfire
  • Experience with IBM Websphere MQ 9





About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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