Site Reliability Engineer w/Python (Onsite Hybrid)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Site Reliability Engineer w/Python (Onsite Hybrid) to join our team in Montreal, Quebec (CA-QC), Canada (CA).

Job Responsibilities Include:

• Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.
• Troubleshooting ServiceNow issues, and also some on-premises capabilities in a Linux environment from time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that can be made.
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product.
• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system).
• A commitment to understanding the company's ServiceNow instances and related dependencies, contributing to the documentation.
• Identification and prioritization of technical debt that can impact client satisfaction or operational efficiency.
• Given feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the company safer and more efficient.
• Able to report to the office at least 3 business days per week.

Basic Qualifications: 

• 7+ years of experience in Software development skills in one or more programming languages, e.g. Python
• Proficient oral and written communication skills.
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery.
• A dependable team worker with demonstrated commitment to client services.
• Ability to respond appropriately during occasional technical emergencies, like outages.

Preferred Skills:

• ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.

Responsabilités:

Apporter des améliorations pour optimiser la disponibilité et les performances des systèmes pris en charge grâce à l'optimisation et l'automatisation des tâches opérationnelles, la collaboration au développement d'outils opérationnels, la gestion continue des problèmes et les revues d'architecture avec les collègues.

Résoudre les problèmes ServiceNow, ainsi que certaines fonctionnalités sur place dans un environnement Linux, en collaborant avec les autres pour identifier les causes profondes des problèmes et convenir d'améliorations durables.

Explorer et fournir des outils d'observabilité (métriques, journalisation, traçage et alertes) permettant de définir et de mesurer la fiabilité cible d'un produit.

Être fiable et réactif pendant les heures convenues, notamment lors des astreintes avec le reste de l'équipe internationale (avec un système de récupération des absences).

S'engager à comprendre les instances ServiceNow de l'entreprise et leurs dépendances, et contribuer à la documentation.

Identifier et prioriser la dette technique susceptible d'avoir un impact sur la satisfaction de la clientèle ou l'efficacité opérationnelle. Fournir des commentaires sur les politiques et les procédures relatives à la mise en œuvre de l'ingénierie de la fiabilité des systèmes (SRE) et aux pratiques opérationnelles, dans le but d'améliorer continuellement la sécurité et l'efficacité de l'entreprise.

Présence au bureau requise au moins 3 jours ouvrables par semaine.

Qualifications requises:

Plus de 7 ans d'expérience en développement logiciel, avec une maîtrise d'au moins un langage de programmation, par exemple Python.

Excellentes compétences en communication orale et écrite.

Capacité d'établir des relations de travail efficaces et constructives avec les collègues afin d'assurer la réussite des projets.

Esprit d'équipe et engagement démontré envers le service client.

Capacité de réagir de manière appropriée lors d'incidents techniques ponctuels, comme des pannes.

Compétences souhaitées:

Expérience en administration ou développement ServiceNow (cette compétence peut toutefois être acquise par le candidat retenu, notamment par la formation).

#INDFSINS

#L1-NorthAmerica

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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