Desktop Support -End user support

Req ID: 284218 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support -End user support to join our team in Moriyama, Shiga (JP-25), Japan (JP).

Responsibilities:

• Setup and maintenance of desktops, laptops, phones, printers, peripherals, and mobile devices. Windows and Apple platforms.
• Escalate and work with third level support/ third party vendor on resolution of problem when necessary
• Maintain Data Center environmental and monitoring equipment.
• Support for a wide range of IT equipment, software and conference room systems. (VIP Meetings) -Video conferencing, and other issues that are related to their business.
• Support remotely if necessary (Bomgar) –including non-local venues as required
• Maintain hardware inventory at assigned locations
• Provision new users with hardware, software and account setup
• Provide both remote and onsite support for multiple locations
• Troubleshoot and resolve a variety of technical problems
• Respond quickly to malware alerts and location outages
• Assist with network connectivity issues
• Provide great communication and customer service to company employees, in person and through phone calls and emails
• Work on assigned tasks and projects, including hardware and software rollouts
• Work with hardware/software vendors when required
• Give training when needed to help facilitate users requests and in the implementation of company projects
• Provides VPN support including end-user setup and problem
• Work closely with other support teams(client support team, application support team, server support team)
• Develop and document IT operational processes

Requirement:

• IT related Associate Degree or Equivalent required
• IT related Bachelor Degree preferred
• ITIL knowledge and certification preferred
• 5 years or above of related experience
• Working knowledge of:
  • Microsoft Desktop and Server
  • Active Directory, DNS, and GPO’s
  • Mac OS
  • Network and Information Security best practices
  • Systems development and documentation standards
  • Local and wide area networks(LAN/WAN), Internet, VoIP and data communication
  • Software packages, software utilities, patches, firmware updates and computer BIOS
  • proper records maintenance
  • Root cause analysis and providing viable solutions
  • VIP Support.
  • Audio Visual and Video Conferencing devices
• Positive attitude/ Coachable / Diligent / Hard-working
• Communicate effectively in English -orally and in writing , N1 Japanese for non-native candidates

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.