Desktop Support Engineer

Req ID: 369513 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Engineer to join our team in Mumbai, Mahārāshtra (IN-MH), India (IN).

Desktop Support Engineer – Job Summary

We are seeking a Desktop Support Engineer to deliver high-quality technical support to end users. The role involves installing, maintaining, and troubleshooting hardware and software systems while ensuring excellent customer service and user satisfaction.

Key Responsibilities

• Provide L1 & L2 technical support for end users, including walk-ins and scheduled requests
• Diagnose and resolve hardware/software issues efficiently
• Deliver VIP user support with a high level of professionalism
• Communicate clearly with users, offering guidance and preventive solutions
• Take full ownership of incidents through to resolution
• Manage incidents, perform root cause analysis (RCA), and escalate critical issues
• Collaborate with internal teams and participate in inter-team coordination
• Conduct user training on technologies and support tools
• Monitor and report incidents to minimize business impact
• Contribute to process improvements and follow ITIL best practices
• Manage IT assets, including inventory, CMDB updates, and compliance
• Support IMAC activities (Install, Move, Add, Change) and vendor management
• Assist in business continuity, disaster recovery, and service rollouts

Required Skills & Experience

• 2+ years of experience in desktop support/service desk in enterprise environments
• Strong knowledge of ITIL processes and incident management
• Experience with tools like ServiceNow or similar ticketing systems
• Solid troubleshooting and analytical skills
• Familiarity with end-user technologies, including:
• Windows/Microsoft ecosystem
• Desktop virtualization & remote computing
• Collaboration tools, AV & video conferencing
• IP telephony and print services
• Ability to work under pressure and meet deadlines
• Excellent communication and interpersonal skills
• Experience working in matrix and virtual teams

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.