Field Tech Analyst-ITIL

Req ID: 335988 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst-ITIL to join our team in Mumbai, Mahārāshtra (IN-MH), India (IN).

     Roles & Responsibilities:

• Sound knowledge of general health & safety of devices in Data Centre.
• Must have strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers
• Rack & stack, power & Cable connectivity for Server / network equipment.
• Complete device inventory management in data centre.
• Understanding of Data Centre environment (Power, Cooling, Security, Processes etc.)
• Understanding of LTO media, tape library, media backup and restore.
• Basic support - visual checks on the devices, basic troubleshooting like changing cables, SFP replacement, etc.
• Rack/stack a new/replacement device or change hot-swappable components.
• Hands-on experience on various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Understanding of the OSI layer or TCP/IP model and routing protocols.
• Vendor / OEM coordination for Network / Server equipment.
• Power Load & Consumption Details 
• Knowledge of CISCO and Avaya platform.
• Understanding of PRI and basic enterprise voice setup
• Vendor/ISP coordination for PRI related issues.

Requirements:

• Bachelor’s degree from an authorized university. 
• Relevant server certification will be an added advantage.
• Minimum 2-3yrs of exp for L1 position and 3-5yrs of exp for L2 position.
• Good communication skills, both written and verbal
• Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)
• Knowledge on ticketing tool preferrable ServiceNow.
• Willingness to work in rotational shifts 24*7 environment.
• Travel including overnight domestic may be required.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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