Salesforce Developer and Support

Req ID: 377257 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Developer and Support to join our team in Mumbai, Mahārāshtra (IN-MH), India (IN).

Job Summary

We are seeking a highly skilled Salesforce Developer and Support professional who can work in rotational shifts, with extensive experience in Lightning Web Components (LWC) and a strong understanding of Salesforce Data Cloud. The ideal candidate will possess advanced Salesforce development expertise, experience building scalable and high-performance applications, and exposure to emerging Salesforce AI capabilities including Agentforce, Data Cloud-powered AI experiences, and retrieval-based solutions. This role is critical for designing, developing, and supporting intelligent Salesforce applications that leverage unified customer data, automation, and AI-driven interactions.

Key Responsibilities

LWC Development & Salesforce Expertise

• Design and implement advanced LWC applications that integrate with Salesforce back-end logic and third-party systems.
• Create dynamic and highly interactive user interfaces using LWC, Apex, and other Salesforce technologies.
• Optimize LWC components for performance, including lazy loading, caching, and efficient DOM manipulation.
• Develop solutions leveraging Salesforce APIs, Apex, Platform Events, and Integration Patterns.
• Lead the development of complex front-end components and workflows to enhance the Salesforce user experience.
• Ensure best practices in security, scalability, maintainability, and performance optimization for all Salesforce applications.
• Troubleshoot and support production issues, perform root cause analysis, and implement sustainable fixes.

Salesforce Data Cloud & AI Solutions

• Understand Salesforce Data Cloud concepts, including data ingestion, identity resolution, data harmonization, unification, segmentation, and activation.
• Support the configuration and maintenance of Data Cloud data models and integration with Salesforce applications such as Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.
• Collaborate with data engineering and business teams to ensure effective customer data management and activation across Salesforce ecosystems.
• Assist in designing and implementing AI-driven use cases leveraging Data Cloud unified customer profiles and real-time data.
• Support Data Cloud search, knowledge, and retrieval-based experiences by enabling access to relevant customer, product, and business information for AI-powered applications.
• Work with structured and unstructured data sources to support intelligent search, knowledge grounding, and contextual response generation.
• Assist in configuring data pipelines, calculated insights, data transformations, and segmentation strategies to improve AI and customer engagement outcomes.
• Support the setup, monitoring, and optimization of Data Cloud environments for business-critical use cases.

Salesforce Agentforce & Generative AI (Preferred)

• Support the design, configuration, and implementation of Salesforce Agentforce solutions to automate customer and employee interactions.
• Assist in developing Agentforce agents leveraging Salesforce Data Cloud, Service Cloud, Knowledge, and custom business processes.
• Configure agent actions, topics, instructions, and integrations with Salesforce and external systems.
• Collaborate with business stakeholders to identify AI-driven automation opportunities and improve service efficiency.
• Participate in testing, deployment, monitoring, and optimization of Agentforce implementations to ensure accuracy, scalability, and compliance.

Required Qualifications & Skills

Salesforce & LWC Expertise

• 5+ years of experience in Salesforce development, including advanced LWC, Apex, and Aura components.
• Strong proficiency in JavaScript (ES6+), TypeScript, and CSS for front-end development.
• In-depth knowledge of event-driven architecture, Apex classes, triggers, asynchronous processing, and Visualforce.
• Hands-on experience with Salesforce integrations using REST/SOAP APIs, Platform Events, and middleware platforms.
• Ability to implement complex UI/UX designs with dynamic components and seamless user interactions.
• Strong experience in debugging, performance tuning, and application support within Salesforce environments.

Salesforce Data Cloud

• Strong understanding of Salesforce Data Cloud concepts and its role in customer data unification, identity resolution, segmentation, and activation.
• Experience with Salesforce Data Cloud integrations involving Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, or external data sources.
• Comfortable working with data models, data transformations, identity resolution rules, calculated insights, and data governance principles.
• Experience supporting AI, search, knowledge management, or retrieval-based solutions powered by Salesforce Data Cloud.
• Understanding of how unified customer profiles, data segmentation, vectorized knowledge sources, and contextual data retrieval can be leveraged to improve AI-driven customer experiences and business processes.

Salesforce Agentforce & AI (Preferred)

• Preferred hands-on experience implementing Salesforce Agentforce solutions in customer service, employee service, sales, or industry-specific use cases.
• Experience configuring Agentforce agents, topics, actions, prompts, and integrations with Salesforce platform services.
• Familiarity with Salesforce AI technologies including Agentforce, Einstein Copilot, Prompt Builder, Model Builder, and AI-powered workflow automation.
• Understanding of Retrieval-Augmented Generation (RAG), enterprise search, knowledge grounding, and AI governance concepts within the Salesforce ecosystem.

Certifications (Preferred & Highly Valued)

• Salesforce Certified Data Cloud Consultant
• Salesforce Certified AI Associate
• Salesforce Certified AI Specialist
• Salesforce Certified Agentforce Specialist (highly preferred)
• Salesforce Certified JavaScript Developer I
• Salesforce Certified Platform Developer I & II
• Salesforce Certified Experience Cloud Consultant (nice-to-have)

Soft Skills & Additional Requirements

• Strong problem-solving, debugging, and production support skills.
• Excellent communication and ability to collaborate with cross-functional teams.
• Experience working in Agile/Scrum development methodologies.
• Ability to mentor junior developers and provide technical leadership.
• Ability to learn and adapt to emerging Salesforce AI, Data Cloud, and Agentforce capabilities.
• Strong analytical mindset with the ability to translate business requirements into scalable Salesforce and AI-driven solutions.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.