IT Support Analyst (f/m/d) - onsite

Req ID:  354060

Competitive salary | on site in Munich-Obersendling, Germany

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA is currently looking for an IT Support Analyst (f/m/d) onsite in Munich-Obersendling for our growing team in Germany.

Overview

The IT Support Analyst (f/m/d) is responsible for providing exceptional field service support to our clients.  This includes having solid written and oral communication skills as well as the ability to document IT problems thoroughly with close attention to detail. As an IT Support Analyst (f/m/d), you should have experience with troubleshooting and configuring Windows and iOS devices for end users. The ability to lift/move/set-up computer equipment is also required.

Roles & Responsibilities:

• Provide desktop and laptop support for Windows & Mac systems
• Assist users in solving IT problems using available hardware and software tools
• Support, install, and maintain local area networks, operating systems, software, and related IT peripherals
• Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment
• Evaluate system configuration and software to ensure effective use of hardware resources
• Provide positive customer experiences when working with users
• Use ServiceNow ticketing system daily to triage tickets, escalations, issues, etc.

Technical Skills:

• Windows 7, Windows 10, Windows 11, Mac OSX, Active Directory, iOS, Android, Microsoft Office, Microsoft Office 365
• Experience troubleshooting, installing, and upgrading in a Windows 7 and Windows 10 enterprise environment (Experience troubleshooting in a Mac OSX environment a plus)
• New system deployment (including setup, imaging, software installation, and data migration)
• Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and Windows 7 & 10)
• Symantec, SCCM, and bitlocker encryption troubleshooting
• Local and networked printer configurations
• Software installations
• Conference and meeting support. Troubleshooting systems or client-approved meeting software issues
• Remote access support
• Mobile device configuration and deployment (iOS/android)
• Assist with Knowledge Base Article management to include initial proof reading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehension
• Process security requests involving malicious software and vulnerability investigations
• Other IT Service-desk related tasks as deemed necessary by the client within the defined scope of the contract
• Fluent German and English language knowledge must have (Main working language: German)

Education:

• Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience)
• Working knowledge of basic hardware and software products and diagnostic/problem solving skills
• Ideally at least 2 to 3 years of work experience in computer systems or IT support

Work hours and work location:

Mondays-Fridays (daytime working hours) in Munich-Obersendling on client site.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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