Level 2 Videoconferencing Engineer

Req ID: 359770 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Level 2 Videoconferencing Engineer to join our team in Munich, Bayern (DE-BY), Germany (DE).

Role Summary

The Videoconferencing Engineer is responsible for designing, implementing, and supporting videoconferencing solutions using Cisco and Microsoft Teams platforms. This role ensures seamless collaboration experiences, high availability, and secure operation of video and unified communications systems across the enterprise.

Key Roles & Responsibilities

"Design, deploy, and maintain Cisco and Microsoft Teams videoconferencing solutions.
Troubleshoot and resolve technical issues related to video endpoints, conferencing bridges, and integrations.
Manage user provisioning, permissions, and policies for video platforms.
Monitor system performance, conduct regular health checks, and optimize for reliability and quality.
Collaborate with internal teams and vendors for escalations, upgrades, and new feature rollouts.
Provide user training and create documentation for best practices.
Ensure compliance with security and data protection standards.
Participate in incident response and root cause analysis for service-impacting events."
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Knowledge Skills & Attributes

"In-depth knowledge of Cisco (Webex, TelePresence, UCCE) and Microsoft Teams video solutions.
Familiarity with network protocols (SIP, H.323), SBCs, and cloud video interop.
Strong troubleshooting and analytical skills.
Excellent communication and stakeholder management abilities.
Ability to work under pressure and adapt to changing environments.
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Academic Qualifications & Certifications

"Degree or diploma in IT, Networking, or related field.

Microsoft Teams Administrator Associate or equivalent.

Polycom Certified Videoconferencing Engineer (PCVE) is a plus.

Microsoft Teams Rooms Technical Solutions 

Cisco Certified Network Associate (CCNA) Collaboration or higher (preferred)"

Required Experience

"3+ years in videoconferencing engineering or unified communications support.
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Technical Expertise

"Experience with both Cisco and Microsoft Teams environments.
Proven track record in large-scale deployments and troubleshooting."

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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