Manager Client Delivery - WinFS & M365

Req ID: 358932 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Manager Client Delivery - WinFS & M365 to join our team in Munich, Bayern (DE-BY), Germany (DE).

The Client Delivery Manager – Microsoft 365 is responsible for the successful end-to-end delivery of Microsoft 365 services to clients, ensuring service performance, customer satisfaction, and contractual outcomes are achieved. The role acts as the primary client-facing lead for M365 delivery, coordinating technical teams, managing service governance, and driving continual service improvement aligned to client business objectives.

Own and manage client delivery for Microsoft 365 services, ensuring SLA, KPI, and contract commitments are met

Act as the primary escalation and relationship manager for M365 service delivery issues

Coordinate delivery across engineering, operations, security, and governance teams

Lead service review meetings, operational governance forums, and executive updates

Oversee incident, problem, and change management processes for client environments

Manage service onboarding, transitions, and operational readiness for this contract.

Drive continual service improvement, automation, and optimisation initiatives

Ensure alignment between client requirements and Microsoft 365 roadmap changes

Manage risks, dependencies, and service improvement backlogs

Ensure service delivery aligns with security, compliance, and regulatory obligations

Support commercial activities including renewals, service expansions, and cost optimisation

Maintain accurate service documentation, reporting, and delivery artefacts

Collaborate with account management and sales on growth opportunities

Strong ability to transition services from incumbent providers and set up your organisation for success.

Strong understanding of managed services and client delivery operating models

Excellent client relationship management and communication skills

Ability to translate technical delivery into business outcomes

Strong service governance and risk management mindset

Confident decision-maker and problem-solver under pressure

Highly organised with strong prioritisation and coordination skills

Commercially aware with focus on value and outcomes

Collaborative leadership style across multi-disciplinary teams

Customer-centric, proactive, and continuous-improvement focused

8+ years’ experience collaboration, or workplace technology services

3–5 years in a managed services leadership or service management role

Proven experience delivering Collaboration services in enterprise or global environments

Experience managing distributed teams and third-party vendors

Strong background in SLA-driven service delivery and customer support

Experience operating in ITIL-based service management environments

Good awareness of the Microsoft 365 service portfolio:

ITSM platforms (ServiceNow or equivalent)

Monitoring, reporting, and analytics for operational performance

Licensing models, capacity planning, and cost optimisation strategies

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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