Manager - MIS & Analytics (P&C Delivery/HR Shared Services)

Join NTT DATA as Manager – MIS & Analytics (HR Shared Services)

Location: Gurugram, India
🏢 Business Unit: People & Culture Delivery
🕒 Employment Type: Full-time
🎯 Role Type: Individual Contributor

At NTT DATA, we believe that with the right people on board, anything is possible. Our employees’ quality, integrity, and commitment are the driving forces behind our growth, market leadership, and ability to help clients stay ahead of the curve. By hiring top talent and nurturing their professional and personal development, we’re building a brighter future—for our company and our people.

We’re currently seeking a hands-on analytics leader to join our HR Shared Services team. This role is ideal for someone passionate about transforming HR data into actionable insights. You’ll lead reporting excellence, drive automation, and support our transition to BI and ServiceNow. If you thrive on accuracy, storytelling through data, and making a measurable impact, we want to hear from you.

Role Overview

The Manager – MIS & Analytics (P&C Delivery) will take end-to-end ownership of HR operational reporting and analytics for the Shared Services function.
This hands-on role is responsible for building and maintaining accurate HR dashboards, automating Excel-based reporting, and supporting the transition to ServiceNow and BI-led analytics. The ideal candidate blends strong data skills with business understanding and a drive for process excellence.

Key Responsibilities

• Develop, maintain, and publish periodic HR dashboards and MIS reports on Operation Metrics.
• Consolidate and validate data from multiple Excel-based sources across HR desks.
• Automate manual reports using Power Query, Power Pivot, and VBA/macros to improve efficiency.
• Provide actionable insights to leadership through data analysis and trend reporting.
• Partner with HR Systems and IT teams on the ServiceNow reporting transition and future BI dashboard development.
• Ensure data accuracy, standardization, and compliance with information security and privacy guidelines.

Required Skills & Competencies

• Advanced Excel expertise (Power Query, Pivot Tables, advanced formulas, VBA/macros).
• Familiarity with Power BI or visualization tools; ServiceNow HRSD exposure preferred.
• Strong understanding of HR operations and service delivery metrics.
• Excellent analytical, problem-solving, and data interpretation skills.
• Strong communication and stakeholder engagement abilities.
• Ability to manage multiple priorities independently with high attention to detail.

Education & Experience

• Bachelor’s or Master’s degree in Data Analytics, Statistics, Commerce, HR, or related field.
• 5–8 years of experience in MIS, reporting, or analytics within HR Shared Services or similar operational functions.
• Proven ability to manage large datasets and deliver high-quality, insight-driven reports.

What We Offer

• A dynamic and inclusive workplace where your ideas shape digital HR transformation.
• Opportunities to collaborate globally and drive process innovation through data.
• The chance to influence how analytics enhances employee experience at scale.