Training (Talent Development) Analyst

Key Skills:
Communication Skills: Voice and Accent Training Delivery, Excellent communication skills (CEFR C1), Excellent Facilitation Skills
Skills: Coaching and Feedback
Skills: Proficient in MS office tools
Skills: Instructional Design Skills (a good-to-have skill)
Responsibilities:
Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors.
Reporting and tracking training effectiveness, project effectiveness
Interviewing new hires
Regular and continuous touch base with floor and trainees to map improvement

Willing to work in shifts

Minimum Experience: 12 – 18 months