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Network Convergence Advisor

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Date: Sep 10, 2022

Location: NOIDA, UP, IN

Company: NTT DATA Services

Role Overview


Provides level two support on standard systems, investigating, analyzing, and resolving problems for IP Telephony infrastructure.


Role Responsibilities


Providing Support on Customer Telecom Environment by following ITIL framework, Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.

Develops solutions to a variety of problems of moderate complexity.

Interprets generally defined practices and methods.

Identifies issues beyond stated situation.

Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.


Technical Competency


Must have medium Network Troubleshooting Skills (switching and routing)

Must have troubleshooting experience in Analog Voice Gateways, E1 links with R2 signaling and FXS/FXO trunks and related projects.

Must have troubleshooting experience in Cisco Jabber, Cisco Call Manager and Cisco unity Connection and related projects.

Desirable but not required have troubleshooting experience in UCCE/PCCE Support and related projects is a plus

Should have experience in understanding the business requirements and provide support to VoIP infrastructure.

Desirable but not required have experience on Cisco UCCE troubleshooting, ICM & CVP Scripting, Verint Recording Solution, is a plus.

Should have experience in Adhering to the process for any changes in the system with respect to the ITIL Standards

Must be certified in CCNA Voice or Preferably CCNP-Voice/CCVP, ITIL.

Good understanding of L2/L3 switched campus environments and end-to-end QoS configuration/troubleshooting

Cisco Call Manager (versions 8.x 10.x), Unity 8.x 10.x, UCCX 8.x 10.X, SRST, Call Manager Express8.x, Gateways, Conferencing/transcoding and LDAP directory integration

Voice trunking/signaling including ISDN T1/E1 PRI, CAS, FXS/FXO,

CUBE/ ISR series Routers with full voice/ VOIP functionality, E1/T1 PRI

Translation pattern, Route pattern, Configuring Hunt group, Transcoding, Conference Bridge Media Termination point

Knowledge in Avaya is a Plus




Minimum 7+ experience on Cisco VOIP or Cisco UCCE Contact Center or on both.




Graduate, BE, B.Tech, BCA, Diploma etc.

Job Segment: Network, Cisco, Telecom, Telecommunications, CCNP, Technology