Business Analyst (Manager Level)

Position Summary

We are seeking a results-driven Business Analyst to serve as a key liaison between business stakeholders and technology teams, driving strategic initiatives, process improvements, and solution delivery.

This is a managerial-level role requiring ownership of requirements, strong stakeholder engagement, and the ability to translate business needs into clear, actionable solutions. The role plays a critical part in ensuring successful delivery of initiatives aligned with business objectives, operational efficiency, and compliance standards.

Key Responsibilities

Requirements & Analysis

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and process analysis
• Translate requirements into functional specifications, user stories, and acceptance criteria
• Ensure requirements are clear, structured, and aligned with business goals

Process Improvement

• Analyze existing business processes and workflows to identify optimization, automation, and efficiency opportunities
• Develop process maps, workflow diagrams, and business documentation
• Recommend and support implementation of process improvements and transformation initiatives

Stakeholder Management

• Act as a primary liaison between business users, project teams, and technology stakeholders
• Facilitate communication across cross-functional teams throughout the project lifecycle
• Manage stakeholder expectations and ensure alignment on delivery outcomes

Implementation & Delivery Support

• Support end-to-end system implementation activities, including:

  • User Acceptance Testing (UAT)
  • Test case preparation
  • Defect tracking and resolution
  • End-user training and adoption
  • Deployment coordination

• Support Agile delivery processes, including sprint planning, backlog refinement, and prioritization

Reporting & Governance

• Prepare reports, dashboards, and presentations to support decision-making and project governance
• Monitor project progress and assist in resolving business and operational issues
• Ensure delivered solutions align with business requirements, compliance standards, and operational needs

Required Skills & Qualifications

• 6–10 years of experience in business analysis, requirements gathering, and process improvement within financial services, technology, or related industries

• 6+ years of experience gathering, documenting, and managing business requirements and functional specifications

• 5+ years of experience analyzing business processes, identifying improvement opportunities, and supporting transformation initiatives

• 5+ years of experience working with SDLC methodologies, including Agile frameworks (Scrum/Kanban)

• 5+ years of experience supporting system implementations, including UAT, test coordination, and deployment activities

• 5+ years of experience using business analysis and reporting tools such as:

  • Microsoft Excel
  • Visio
  • JIRA
  • Tableau (or similar BI tools)

• Demonstrated ability to create process documentation, user stories, functional specifications, and business reports

• Strong analytical and problem-solving skills with the ability to translate complex business needs into structured solutions

• Effective communication skills with the ability to engage both technical and non-technical stakeholders

• 3+ years of experience managing stakeholders and operating in cross-functional delivery environments

• Ability to manage multiple priorities and deadlines in a fast-paced environment

Preferred Qualifications

• 7–10 years of experience in financial services, regulated environments, or large-scale enterprise programs

• Experience supporting digital transformation, process re-engineering, or system modernization initiatives

• Familiarity with data analysis, reporting, and dashboard development

• Business Analysis certifications, such as:

  • CBAP (Certified Business Analysis Professional)
  • PMI-PBA (Professional in Business Analysis)

• Bachelor’s degree in Business, Information Technology, Finance, or a related field

What Sets You Apart

• Ability to operate effectively across business and technology domains
• Strong ownership mindset with a focus on delivery and outcomes
• Proactive approach to problem-solving and continuous improvement
• Excellent stakeholder management and communication skills