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Field Tech Senior Associate

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Date: Sep 28, 2021

Location: Nashville, TN, US

Company: NTT DATA Services

Req ID: 150607 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in Nashville, Tennessee (US-TN), United States (US).

 

Main Responsibilities:

This role combines strong technical skills with an emphasis on delivery high level of customer service.

Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment.

Advanced troubleshooting technical issues on desktop/notebook computer equipment.

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide

Coordinates with Client End User on expectations and availability to conduct Managed Client Services.

Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations. 

Identifies potential issues that could adversely impact End User experience and follows through on action steps.

Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.

Strives to meet all Client SLAs & Customer Satisfaction Goals.

Escalate to Field Services Management on issues that impact the entire operation at a given site

Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that be used to improve overall service delivery.   

When required – provides onsite shadowing to NTT Data Program Field Service Team.

Nice to have experience will include low-level configuration and support of server /storage equipment when guided by more senior personnel. Trouble shooting of network drops and or cabling.

 

Basic Qualifications:

  • Minimum of one year experience of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
  • Minimum of one year of troubleshooting skills 
  • Minimum of one year experience diagnosing and correcting end user computing issues in a Windows environment or formal training in information technology.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Nashville

Job Segment: Consulting, Cloud, User Experience, Technical Support, Technology