Field Tech Senior Associate

Req ID: 219143 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in Nashville, Tennessee (US-TN), United States (US).

Role Responsibilities 

• Responsible for on-site and/or remote troubleshooting repair of desktops, laptops, notebooks, printers, and other associated peripherals or hardware.
• Printer mapping and Zebra scanning hardware setup, repair, configuration and validation
• Hardware & Software related engagements for various break fix efforts
• Virus mediation and procedural interaction with Corporate Security and outlined procedures
• Serves as company liaison with customer on administrative and technical matters
• Provide technical support and incident management services and functions
• Reviews, troubleshoots, and analyses operational quality of supported hardware
• Installs, configures, and optimizes supported hardware configurations at customer sites
• Diagnoses and resolves product performance problems and various error conditions
• Performs repair services and facilitates activities for the end users
• Instructs customers in the operation and repair facilitation of the system supported hardware
• Asset management and procedural process surrounding the local M&Ps
• Responsible for clearly documented statuses, contact and journaling in ticketing system
• Leveraging experience with a ticketing system surrounding SLAs and time metrics TTR
• Meets and exceeds SLA;s with timely statuses and management of the individual delegated technicians queue

Requirements 

• Must have at least an A+ Certification
• Minimum of two years’ of Desktop Support experience in a busy corporate environment
• Minimum of one year experience understanding the fundamentals of network connectivity and desktop O/S administration, installations, break fix techniques, software tools to aid in resolving localized problems
• Minimum of one year experience in Outlook and Microsoft related configurations and analytical support 
• Must have reliable transportation- local travel to client sites and ability to be flexible with support coverage. ***Mileage reimbursement

Preferences 

• Associates/BSIT, ITIL.MCP, MCDST, Network+ & Server+ certification(s) are a plus   

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.