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Field Tech

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Date: Nov 4, 2020

Location: Nashville, TN, US

Company: NTT DATA Services

Req ID: 102193 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech to join our team in Nashville, Tennessee (US-TN), United States (US).

Duties:

  • Provide the following services: IMAC, Break Fix, Desk Side Support, etc.
  • Delivery high level of customer service.
  • Perform advanced configuration and repair of desktop/notebook computer equipment.
  • Provide advanced troubleshooting technical issues on desktop/notebook computer equipment.
  • Requires local travel up to 25% travel to client sites.
  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
  • Performs troubleshooting, parts replacement, system upgrades, and basic deployments& repair on Client Assets in campus / remote locations. 
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps.
  • Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
  • Strives to meet all Client SLAs & Customer Satisfaction Goals.
  • Escalate to Field Services Management on issues that impact the entire operation at a given site
  • Provides technical feedback to Level 1 Service Desk and Level 2 Field Service on technical / process issues that be used to improve overall service delivery.   
  • When required – provides onsite shadowing to NTT Data Program Field Service Team.
  • Nice to have experience will include low-level configuration and support of server /storage equipment when guided by more senior personnel. trouble shooting of network drops and or cabling.

 

Basic Qualifications:

  1. Minimum of one year experience diagnosing and correcting end user computing issues in a Windows environment or formal training in information technology..
  2. Minimum of one year experience using the Microsoft Suite of products like Excel, Word, PowerPoint, SharePoint.

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Nashville

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