Program Manager - Dynamics 365 CE, Power Platform (FTE / Remote)

Req ID: 363869 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Program Manager - Dynamics 365 CE, Power Platform (FTE / Remote) to join our team in Nashville, Tennessee (US-TN), United States (US).

Job Duties and Responsibilities:

The Program Manager in NTT DATA’s Microsoft Practice leads multi‑workstream enterprise programs across Dynamics 365 CE, Power Platform, and related CRM/Cloud ecosystems. This role drives Agile delivery, engages senior stakeholders, governs releases, develops talent across global teams, and contributes to practice growth through presales, alliances, and continuous improvement initiatives.

Key Responsibilities

Delivery & Program Leadership

• Lead Agile programs, coach teams, establish product‑oriented delivery models, and influence architecture, roadmap, and cross‑team strategy.
• Drive discovery and requirement‑gathering with business stakeholders, product owners, and BAs; ensure proper resource alignment.
• Manage sprint planning, backlog health, resource allocation, estimates/story points, schedules, tasks, and risks.
• Govern SDLC reviews: project/test plans, requirements, InfoSec, code, SIT/UAT; ensure all artifacts meet organizational standards.
• Ensure delivery of all core project documentation: Project Plan, User Stories, Test Assets, Release/Sanity summaries, Support guides, and regular status reports.

Release & Change Management

• Oversee release/deployment activities and compliance with change governance.
• Validate readiness against acceptance criteria — quality, environment, training/support, risk, roll‑back plans.
• Secure QA, UAT, and Business sign‑offs; ensure production‑ready code packages.
• Deliver release collateral: deployment steps, manual steps, sanity results, business communications; ensure knowledge transfer and training completion.

Stakeholder & Client Management

• Manage expectations with clients and internal teams via weekly status, monthly health checks, annual business reviews, and planning workshops.
• Maintain client relationships, identify improvement opportunities, and manage SOW scope and Fieldglass workers.
• Run Customer Satisfaction Surveys and improvement plans.

People & Resource Management

• Lead hiring: workforce planning, sourcing, shortlisting, interviewing, and managing technical panels.
• Manage onboarding, project assignments, resource planning across onshore/nearshore/offshore teams.
• Oversee timesheets, leave, visas, logistics (HW/SW), InfoSec access, and travel.
• Conduct goal setting, mid‑year and annual performance reviews; manage promotions, rotations, rewards, motivation, and training/growth plans.
• Manage low‑performance processes, separations, notice periods, and exit compliance.

Practice Development & Presales

• Monitor trends in Dynamics 365 CE, Salesforce, Seismic, CCB Insight, D&B Hoovers, and related technologies to enhance delivery excellence.
• Support presales — RFPs, proposals, estimations, pitches — and partner closely with business development.
• Serve as a techno‑functional SME in client/sales discussions.
• Engage Microsoft and Salesforce alliances to support competency development.
• Attend conferences and seminars for networking, capability building, and opportunity identification.

Basic Qualifications

• 10–15+ years of experience in program/project management within enterprise consulting/SI environments.
• 10 years of Proven leadership in Agile delivery and multi‑stream CRM/Cloud transformation programs.
• Strong stakeholder and client‑facing skills; ability to influence across architecture, product, engineering, and business teams.
• Experience with Jira, Confluence, Azure DevOps, and enterprise delivery tools.
• Bachelor’s degree required; advanced degree preferred.
• Certifications such as PMP, SAFe, Scrum, or Microsoft/CRM credentials are a plus.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.