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Avaya Global Voice Integration Engineer

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Date: Jan 21, 2019

Location: Navi Mumbai, MH, IN

Company: NTT DATA Services

Req ID: 28232 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Avaya Global Voice Integration Engineer to join our team in Navi Mumbai, Mahārāshtra (IN-MH), India (IN).



Key Responsibilities:

  • Manage implementation, overseeing build, validation and closure phases for various projects
  • Plan implementation tasks, including change management and communication
  • Manage vendor interaction and activities
  • Validate installed solution against design record
  • Coordinate testing of installed solution with customer environment
  • Monitor day 1 activities and troubleshoot new product deployment
  • Direct liaison with other development and support teams locally and globally
  • Provide technical expertise during audits
  • Work with global teams on global standards and configuration to build “Best In Class” standards


Key Skills:

  • Experience in managing enterprise-scale voice deployments on a variety of platforms
  • Familiarity with a heavily controls-focused environment highly desirable
  • Experience in customer support in a time-critical environment solving time critical production issues and problems
  • Networking experience (CCNP level)
  • Knowledge on Avaya Communication Manager in a large, multi-site, global telephony environment
  • Knowledge on Avaya ASM CMS, AES, and other Avaya Unified communication products.
  • Knowledge of trunking, including ISDN and SIP-based services
  • Experience in a financial services environment is highly desirable but not essential
  • Strong communication, organization and planning skills
  • Ability to react to a dynamic environment
  • Strong problem-solving skills and analytical approach
  • Strong team-player and collaborator
  • Fluent English written and spoken



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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