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Desktop Support Engineer - L1

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Date: Nov 8, 2020

Location: Navi Mumbai, MH, IN

Company: NTT DATA Services

Req ID: 94963 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Engineer - L1 to join our team in Navi Mumbai, Mahārāshtra (IN-MH), India (IN).

About NTT DATA Services :   

At NTT DATA, we know that with the right people on board, anything is possible.  The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence.  By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.      For more than 25 years, NTT DATA Services has focused on impacting the core of business operations with industry leading outsourcing services and automation.  With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve business outcomes.  Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.        


NTT DATA Services currently seeks “Desktop Support Engineer -L1” to join our team in “Mumbai.”


Below are the basic duties of engineers:

(a) Perform IT related service as instructed by NTT Service Delivery Manager or his/her del-egates.
(b) Addressing incidents faced by the users in their day-to-day use of IT
(c) Follow and enforce customer IT policy
(d) Provide support (including Installation, configuration and fine tuning support) for new Desktops / Laptops which shall include OS (Operating system) Installation, Power On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per NTT Customer provided standards), Client side applications and Configuring Printers and resolving printing problems of the users at the in scope locations
(e) Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around
(f) Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
(g) Diagnosing, verifying, recording and reporting downtime and providing immediate notifi-cation for all incidents
(h) Provide support for IMACDD (IMACDD - Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals, Standalone and LAN attached PC & mid-range server. Coordinate the asset movement (IMACDD) across all locations.
(i) Emergency recovery maintenance for Desktops
(j) Installation and upgrade of any hardware component
(k) Disk formatting, partitioning and reinstallations of desktop OS/Applications
(l) Advise the End User to take reasonable steps to backup information, if possible, prior to attempting to effect a resolution either by hands-on during Desk Side Support Service; and provide reasonable assistance with file restoration, if required.
(m) Manage disk / folder sharing and permission setting on desktops.
(n) Provide support for patch up gradation on desktops.
(o) Providing field support for Desktop/Laptop & vendor coordination for peripherals
(p) Work on escalated issues from Service Desk based on physical support requirement
(q) Provide Diagnosis of Hardware or Software issues and work with OEM Vendor for getting them resolved
(r) Provide time to time proactive maintenance of peripherals for reduction of operational is-sues
(s) Educate users for common problems & their resolution
(t) Video Conference (VC) setup and troubleshooting
(u) Software Support (Standard Applications)
(v) LAN/Wi-Fi configuration and troubleshooting in end user’s system
(w) Backup – Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe.
(x) Community Services – Systems after warranty period identified and donated for commu-nity services as a best practice of Customer. Those machines data will be completely wiped off and reconfigured to the old setup.
(y) Anti-Virus (AV) Support
(z) Provide support on installation and basic troubleshooting on client side application.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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