Salesforce Service Cloud Architect -

Req ID: 363445 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Service Cloud Architect - to join our team in Parisipanny, New Jersey (US-NJ), United States (US).

Day to Day job Duties:

• Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
• Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
• Lead the design of data models, security models, and sharing architectures
• Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
• Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
• Create solution blueprints, sequence diagrams, and architecture documentation for development teams

Technical Leadership

• Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants
• Enforce governance standards, design patterns, and best practices across all Salesforce projects
• Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards
• Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization

Stakeholder & Delivery Management

• Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs
• Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing
• Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery
• Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments

Governance & Quality

• Ensure compliance with Salesforce best practices, governor limits, and data security policies
• Establish and maintain architecture governance frameworks, technical documentation, and design repositories
• Lead performance reviews, scalability assessments, and security audits of Salesforce solutions

Basic Qualifications:

• Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs
• Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture
• Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management
• Proven track record of leading large-scale enterprise implementations
• Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation
• Experience in Agile delivery frameworks and global delivery models
• Excellent communication, presentation, and stakeholder management skills

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
• Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)
• Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)
• Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations
• Personal Attributes
• Strategic thinker with a strong problem-solving and analytical mindset
• Excellent leadership and team collaboration abilities
  High attention to detail and commitment to quality
  Ability to manage multiple priorities and communicate effectively with both technical and business audiences

Salesforce Certifications -

• Application Architect or System Architect
• Platform Developer I & II
• Service Cloud Consultant

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.