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Operations Manager

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Date: Aug 16, 2019

Location: New Orleans, LA, US

Company: NTT DATA Services

Req ID: 51532 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Operations Manager to join our team in New Orleans, Louisiana (US-LA), United States (US).



Primary responsibilities:

  • Ensure performance and reliability of the legacy computer environment, coordinate the resolution of legacy systems operational concerns, and act as a liaison with IT management to facilitate the delivery of the legacy systems information technology services.
  • The OM shall manage all aspects of legacy systems operations tasks assigned by the Government (legacy systems Operations Management or their delegate)
  • Responsible for driving innovation background
  • Success in transitioning large projects.
  • Work location is New Orleans, LA with some travel to DC (Denver, Alaska possibly)
  • Experience drafting SOPs
  • Experience in an Operations lead role of similar size
  • Knowledge of patching procedures are conducted, following the legacy systems change management workflow and schedule.
  • Technical background in Oracle, Solaris, Linux, Windows,
  • Experience assigning tasks while helping to ensure optimum effectiveness; prioritizing tasks based on input from legacy systems operations management or their delegate.
  • Ability to monitor contract staff performance and providing cross-training to staff as needed, re-allocate resources and manage workload and staffing.
  • knowledge of existing technology as it applies to current and future legacy systems architecture.
  • Operational efficiencies monitoring and reduction - minimize costs, help ensure optimum output, and maintain quality.
  • Strong written and oral communication skills and an open communication style
  • Strong analytical and problem-solving skills
  • Strong execution skills with the ability to work efficiently under pressure deliver quality results within standards and meet deadlines
  • Ability to work independently, should be detail oriented, work in a team environment
  • Ability to effectively articulate and present complex concepts and ideas to senior IT management, functional and business teams


 Required Skills:

  • 7-10 years’ experience planning, managing and operating computer operations activities for large engagements
  • 5+ years’ experience in Business Consulting-Operations Management
  • 5+ years’ experience creating Standard Operations Procedures
  • 3+ years of experience with SAFE (or other Agile cert) - must provide proof of certification



  • Bachelor’s degree required

Desired Skills:

  • Experience in environmental safety (nice to have)
  • Experience in the oil and gas industry (nice to have)


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: New Orleans

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