Digital General Manager - Launch

Req ID: 277134 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital General Manager - Launch to join our team in New York City, New York (US-NY), United States (US).

The General Manager (GM) owns the relationships with a portfolio of Launch clients across a regional territory, with goals including: Driving customer satisfaction, growing regional and account revenue, maximizing account profitability, and building and managing the sales and client partner team in the region. The GM will lead all aspects of the customer engagement for the region, including P&L, account strategy, as well as revenue and service delivery. Successful GMs will collaborate well with client personnel and NTT DATA team members across a variety of roles. The GM’s contribution will be measured on business growth and the profitability of client engagements.

Responsibilities:

• Lead the region to revenue & gross margin growth, target ~$80M
• Provide executive leadership for the region by building comprehensive regional business plans and ensuring thorough alignment of that plan in a highly matrixed company structure.
• Building and leading a scalable regional team that is focused on customer relationship management, expansion of NTT DATA services within the account(s) and ensuring the delivery of high-quality work.
• Actively lead/drive with Sales to hunt for new accounts.
• Leverage Sales, Practice, Operations and leadership support to drive the business.
• Actively delegate to matrixed delivery teams on accounts
• Coach and guide client partner talent to scale accounts as appropriate.
• Set client expectations around the value NTT DATA Launch will deliver and manage the team to exceed those expectations.
• Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams.
• Drive adherence to the Delivery Process as part of standard delivery management.

Qualifications:

• 15 years of experience in a services-based firm (IT services, Consulting, Agency)
• 12 years of experience leading customer engagement/account teams with responsibilities for P&L oversight, account strategies, negotiating service level agreements, and delivery performance
• 12 years of experience providing strategic direction and oversight related to new business development, driving related sales strategies, and overall revenue in excess of $30M
• 10 years experience advising B2C and B2B executive suites regarding customer engagement strategies and integration of emerging technology

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.