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Epic Clinical Business Systems Site Liaison

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Date: Mar 16, 2019

Location: New York, NY, US

Company: NTT DATA Services

Req ID: 27052 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.


NTT DATA Services currently seeks an Epic Clinical Business Systems Site Liaison to join our Epic Clinical Service Desk team. This position will work onsite at our client’s location in New York City, NY.  This role will provide our client with a knowledge leader experienced in clinical and technical processes within the Epic application suite. This individual will possess deep clinical expertise and a successful track record of addressing the clinical process issues and workflow optimization regarding the use of Epic’s Electronic Medical Record (EMR) software suite. The person will help guide the clinical support team, as well as work directly with the physicians and senior clinicians.


Role Responsibilities

  • Respond to the physician issues and incidents regarding the clinical aspects of the Epic suite (Incidents may include, but are not limited to, workflow issues, application errors, user access, etc.
  • Receive, analyze, and process the Epic application requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.
  • Track, add the appropriate comments to, and close or escalate the incident tickets and related issues in a timely manner
  • Proactively manage the incident situations
  • Drive resolution of the support issues, incidents, and problems
  • Understand the latest configurations and changes of Epic
  • Participate in the development of knowledge management and training content
  • Participate in change management processes and provide information on issues and workflows encountered by the service desk


  • 3-5 years clinical nursing experience
  • 5 years of experience in Epic implementation and support
  • Experience using Epic in the hospital setting for 1-2+ years
  • Familiarity with working help tickets and day to day help desk functions
  • Proficient in extracting data and running statistical reports
  • Deep clinical expertise and a successful track record of addressing the clinical process issues and workflow optimization regarding the use of Epic’s Electronic Medical Record (EMR) software suite



  • Registered Nurse (RN)
  • Nursing informatics experience would be plus
  • Previous history managing a help desk or staff that have supported IT clinical systems
  • Experience in EMR system integration with other clinical systems
  • Certification in one or more of the following Epic modules: Ambulatory, ASAP, Inpatient Orders and/or Clindoc, ADT or Willow
  • Additional experience in one or more of any of the following Epic modules: Prelude, Cadence, HIMS, Resolute HB, Resolute PB, MyChart, EpicLink, EpicWeb, and/or Clarity


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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