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ServiceNow Business Analyst

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Date: Jun 12, 2019

Location: New York, NY, US

Company: NTT DATA Services

Req ID: 50253 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a ServiceNow Business Analyst to join our team in New York, New York (US-NY), United States (US).



Ntt Data is looking for a Service Now Business Analyst to join our team in NYC.

This role is a part of the Workplace Support Services End Users Services group.  This person will have an integral role in synthesizing requirements based on SME/stakeholder input, user experience best practices, corporate design templates, departmental guiding principles, and industry best practices to make design recommendations and decisions.


Tasks include:

  • Initiation, facilitation, and documentation of stakeholder meetings
  • Assignment and follow up  of next-steps
  • Requirements gathering and documentation
  • Creation of project plan
  • Scheduling and tracking of project tasks, deliverables and milestones
  • Creation of regular reporting of project status
  • Creation of status presentations for senior management
  • Review, edit, and update documented procedures, run book and departmental governance Guiding Principles as necessary




  • Bachelors degree, and or extensive business analyst experience. 
  • Experience in a technology environment is desired
  • Experience in SharePoint is desired
  • Proficiency with MS-Office Productivity Applications, including Microsoft Project
  • Excellent understanding or Proficiency with ServiceNow Platform
  • Solid client service, people management and interpersonal skills
  • Strong organizational and problem solving skills
  • Excellent verbal and written communications skills

Basic Qualifications

  • 5 years of experience working with ServiceNow ITSM tool
  • 3 years of experience as a Business Analyst


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Job Segment: Consulting, Developer, Business Analyst, Sharepoint, User Experience, Technology