Software Development Senior Specialist

Req ID: 323217 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Software Development Senior Specialist to join our team in Noida,Pune,Bangalore, Uttar Pradesh (IN-UP), India (IN).

The EHR Support Specialist should be highly proficient with the electronic health record software (Meditech) or have a strong clinical background and a strong aptitude for computer systems.
This role requires a strong working knowledge of Windows-based systems, excellent customer service skills, the ability to train and support doctors, nurses, support staff, and clinical administrators.
This role also works closely with other members of the I.S. Department and I.T. roles supporting the computing infrastructure and desktop computers. 
 
Role Responsibilities
Manage operational and service Level agreement compliance
Follow ITIL practices for Level-2 Support
In a timely manner, capture, track, and solve level 1 and 2 Production Support tickets.
Escalate level 3 help requests to EHR vendors, or server and network administrators, as appropriate.
Provide explanations and instructions about complex EHR topics to non-systems staff members in clear and understandable terms.
Effectively and diplomatically communicate within and across teams, departments, and organizations.
Investigate and resolve software problems/performance and proactively identify potential issues
Prioritize, coordinate, expedite, and escalate help requests for the help desk team, balancing workload, skills, personnel development, quality, service levels, and customer needs/expectations
Perform root cause analysis and implement corrective measures
Identify areas of the environment that need improvement and develop solutions to address
Adhere to and comply with all client and NTTDATA policies
Provides weekly status reports of completed and ongoing activities to management
Diagnose and troubleshoot EHR software issues
Operate as a liaison between onshore technical SMEs and the end-user department
Provide business systems and technical analysis to support the applications. Includes evaluation, analysis, documentation of requirements, and creation of system specifications.
Classifies problems such as system, training, or process and recommends corrective actions
Must understand business systems, applications and industry requirements
Mentor and train juniors to support business growth and a high quality of service.
Ensure secure, reliable access to data by users according to company standards and industry regulations and protect data from risks
Flexibility to work on shifts
 
Requirements:

Must have hands on experience in Clinical Applications of EHR systems including- Meditech.
Meditech Applications -(Magic, Client Server (CS),6.X, Expanse)
    
Application & workflow Knowledge in
Administrative Modules- (ABS - Abstracting,ADM - Admissions,MRI - Medical Records.MRM - Medical Records Management,MIS - Management Information Systems,SCH (CWS/OR) - Community-Wide Scheduling, Operating Room Management,HUB (EMR) - Enterprise
 Medical Records,UNV - Universe),
Clinical Modules-(EDM - Emergency Department Management,LAB (also BBK/MIC/PTH) - Laboratory, Bloodbank, Microbiology, Pathology, Instruments,NUR (PCS) - Patient Care System,OE - Order Entry,PCM - Physician Care
 Manager,PHA - Pharmacy,RAD (ITS) - Radiology/Imaging and Therapeutic Services,RXM (AOM) - Ambulatory Order Management),
Financial Modules-(AP - Accounts Payable,BAR - Billing/Accounts Receivable,GL - General Ledger,PP - Payroll/Personnel,PBR - Physician Billing and Receivables), Interfaces
     
Meditech Report Writer (NPR Report writer, Report Designer, Data Repository,SQL, SSRS, Automation Tools)

 
Preferences
Masters in Hospital Administration
Proficiency in various programming and clinical application reporting tools

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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